English  

Shipping & Returns

Shipping.

Free shipping to UK addresses.

All other destinations at cost and advised at ordering stage

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, please contact your local customs office for further information. Payment will be your responsibility.

We aim to despatch within ten days.

Returns

Each work of art is created specifically for your requirements. We do not hold stock. Please check carefully that the picture or product will fit the space allocated for it. Please also assure yourself that the content, colouring and style do suit your taste and requirements. No returns will be accepted.

There are just two exceptions, a) the size or product is not what you ordered. b) Damage in transit, however, we do expect you to have discussed this with the carrier and give us full explanation together with photographs and the details then emailed to us so that we can investigate the cause to stop it recurring on other orders. Once confirmed that your request to return is appropriate then please return fully protected from further damage. On safe receipt and if appropriate, we will arrange a refund for the cost of the item.

This is tough but there are a few unsavoury people around who exploit the returns system, which impacts on all of us. So I emphasise again, please only order if you are sure you have fully checked and want the product and it fulfils all your requirements. Thank you.